Is this really SmarterBox? How to check a call, text or email
Short answer
If someone says they're from SmarterBox and you're not sure, stop and check before you pay, share details or let anyone onto your computer. Hang up, then call us back on 0330 027 3093, or email an address ending @smarterboxuk.co.uk. Our official details are below, along with what we'll never ask you for and how to report anyone pretending to be us.
Official SmarterBox details
These are the only official ways to contact SmarterBox Limited. If someone uses a different website, email address or number, treat it with caution.
- Company
- SmarterBox Limited, company no. 16160532
- Website
- smarterboxuk.co.uk
- Email addresses end in
- @smarterboxuk.co.uk
- Phone
- 0330 027 3093
- Our other websites
- smarterboxdiy.co.uk and smarterboxrepairs.co.uk
- Public record
- Companies House: find-and-update.company-information.service.gov.uk/company/16160532
SmarterBox will never
Ask for your bank PIN or online banking password
No genuine company needs these.
Ask you to move money to another account
Including a "safe account" to protect your savings.
Ask for a code sent to your phone by your bank
These codes are only for you.
Pressure you to decide straight away
You can always hang up, think it over and call us back.
How to check a call, text or email
Don't act on the message itself
Don't click links, call numbers or reply.
Contact us yourself
Call 0330 027 3093, or type smarterboxuk.co.uk into your browser yourself. Don't use a number or link from the message.
If it was a call, hang up first
Wait a few minutes, or use a different phone, before calling back. Scammers can keep a line open.
Check our company details
You can look up SmarterBox Limited, company number 16160532, on Companies House for free.
Ask someone you trust
A family member or friend can help you check before you do anything.
Red flags
The caller wants remote access to your computer
Only let us connect if you contacted us first on our official number.
You're asked to pay by bank transfer, gift cards or cryptocurrency
The email address doesn't end @smarterboxuk.co.uk,
Or the website address is spelt slightly differently.
You're told to keep it secret
From your bank or family.
How to report someone pretending to be SmarterBox
Tell us
Email contact@smarterboxuk.co.uk with what happened, the number or address used, and the date.
Report scam texts
By forwarding them to 7726, free.
Report scam emails
By forwarding them to report@phishing.gov.uk.
If you've lost money or shared bank details,
Call your bank straight away (you can dial 159 to reach many UK banks), then report it to Report Fraud on 0300 123 2040. In Scotland, contact Police Scotland on 101.
Still need help?
If you're not sure whether something really came from SmarterBox Limited, call us on 0330 027 3093 or use the contact page, and tell us what you received. We'd rather you checked.
Contact usPublished by SmarterBox Limited (company no. 16160532). Official contact: 0330 027 3093 and email addresses ending @smarterboxuk.co.uk.