SmarterBox reviews and complaints: where to read them and how to raise a problem

Where to read SmarterBox reviews

• Use independent review sites

  Sites such as Trustpilot and Google let customers post about their own experience, good or bad.

• Read the most recent reviews,

  Not just the overall score, and look at how the company replied.

• Check the company details match

  SmarterBox is run by SmarterBox Limited, company no. 16160532. Our websites are smarterboxuk.co.uk, smarterboxdiy.co.uk and smarterboxrepairs.co.uk.

Leaving your own review

• Say what happened,

  In your own words: what you needed, what we did and how it turned out.

• Leave out private details

  Such as your account number, address or bank details.

• If something is still unresolved,

  Contact us as well, so we can actually fix it. A review on its own may not reach the right person quickly.

How to make a complaint

1. 1

   Email us

   At contact@smarterboxuk.co.uk with "Complaint" in the subject line.

2. 2

   Tell us what happened and what you'd like us to do,

   Such as cancel a plan or refund payments. Include the account holder's name and postcode.

3. 3

   Keep a copy

   Of your email and any reply.

4. 4

   We'll look into it and reply in writing

If you're complaining for a relative

• You can contact us on their behalf

  Give their name, postcode and what you've found.

• If they may not have understood what they agreed to,

  Our payment and sign-up concerns page explains how to check, cancel and get money back.

If you're not happy with our answer

• Get free, independent advice

  From the Citizens Advice consumer helpline on 0808 223 1133 (England and Wales) or Advice Direct Scotland on 0808 164 6000.

• If you think you've been scammed and lost money,

  Contact your bank straight away, then report it to Report Fraud on 0300 123 2040. In Scotland, call Police Scotland on 101.