Worried about a SmarterBox payment or sign-up? How to check, cancel or complain

Check what's been set up

1. 1

   Look at the bank statement

   Find the SmarterBox payment, the amount and the date it started.

2. 2

   Look for letters or emails

   From SmarterBox Limited about a plan or membership.

3. 3

   Note the details,

   Such as the account holder's name, address and any reference number, so we can find the account quickly.

Cancel a Direct Debit

• You can cancel simply by contacting us

  Call 0330 027 3093 or email contact@smarterboxuk.co.uk, and we'll close the plan and confirm it in writing.

Get money back

• If you think a plan was set up wrongly,

  Tell us what happened and ask for a refund. Keep a copy of what you send.

If you're helping a relative

• You can contact us on their behalf

  Email contact@smarterboxuk.co.uk with their name, postcode and what you've found. We'll look into it and reply in writing.

• If they may not have understood what they agreed to,

  Our team will help you through the process of getting a full refund.

• To cut down unwanted sales calls,

  Register their number with the Telephone Preference Service, free, at tpsonline.org.uk or on 0345 070 0707.

Make a complaint

1. 1

   Email us

   At contact@smarterboxuk.co.uk with "Complaint" in the subject line.

2. 2

   Tell us what happened and what you'd like us to do,

   Such as cancel a plan or refund payments.

3. 3

   Keep a copy

   Of your email and any reply.

4. 4

   If you're not happy with our answer,

   You can get free, independent advice from the Citizens Advice consumer helpline on 0808 223 1133 (England and Wales) or Advice Direct Scotland on 0808 164 6000.