How to cancel your SmarterBox membership

Before you get in touch

• The account holder's full name and postcode.
• The phone number or email address used when the plan was set up.
• Your bank statement showing the SmarterBox payment, its amount and date.
• Any letter or email you've had from SmarterBox Limited, with its reference number.

0 of 4 done. Ticking just helps you keep track; nothing is saved or sent.

Steps

1. 1

   Call or email us

   Call 0330 027 3093, Monday to Saturday, or email contact@smarterboxuk.co.uk. If you email, put "Cancel my plan" in the subject line.

2. 2

   Say clearly that you want to cancel

   Give the account holder's name and postcode so we can find the right account quickly.

3. 3

   Ask for written confirmation

   We'll confirm the cancellation in writing. Save that email or letter.

4. 4

   Check your next bank statement

   Make sure no further SmarterBox payment has been taken. If one has, contact us straight away with the date and amount.

Your Direct Debit

• You can also cancel the Direct Debit with your bank

  You can do this at any time, in your banking app, online banking or by calling your bank. Our guide shows you how: how to cancel a Direct Debit in your banking app.

• Tell us as well

  Stopping the Direct Debit stops future payments, but it doesn't close the plan on its own. Contacting us closes it properly and gets you written confirmation.

• If a payment was taken by mistake,

  The Direct Debit Guarantee means you're entitled to a full and immediate refund of that payment from your bank.

Money back

• Refunds depend on your plan

  The details are in our Membership Terms.

• If you think a plan was set up wrongly,

  Tell us what happened and ask for a refund. Keep a copy of what you send.

Cancelling for a relative

• You can contact us on their behalf

  Email contact@smarterboxuk.co.uk with their name, postcode and what you've found. We'll look into it and reply in writing.

• If they may not have understood what they agreed to,

  Say so. Our payment and sign-up concerns page explains what happens next.

• To cut down unwanted sales calls,

  Register their number with the Telephone Preference Service, free, at tpsonline.org.uk or on 0345 070 0707.