Who is SmarterBox Limited?
SmarterBox Limited is the UK company behind SmarterBox: patient, plain-English tech support for everyday gadgets at home, plus mail-in repairs for laptops, phones and tablets.
This page explains who we are, what SmarterBox does, how to check our company details for yourself and how to reach us.
SmarterBox in brief
Technology should make life easier, not more stressful. SmarterBox exists for the people who'd rather have a patient expert explain things than search forums or guess.
SmarterBox is the trading name of SmarterBox Limited, a private limited company registered in England and Wales. We help people across the UK with the technology they use at home: smartphones, tablets, laptops, printers, home Wi-Fi and smart TVs.
Help comes in two forms. SmarterBox support plans give you someone to call when something stops working, or when you just want it set up properly. When a device is already broken, SmarterBox mail-in repairs let you post it to us. Either way, we explain each step in plain English and at your pace.
What SmarterBox does
Four things, all aimed at making home technology easier to live with.
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Remote tech support
Help by phone or remote session with everyday problems: email, apps, Wi-Fi, printers, settings and updates.
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Mail-in repairs
For laptops, phones and tablets that are already broken. Ask us first about cost, parts and postage for your device.
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Staying safe online
Spotting scams, setting up safer passwords and stopping intrusive pop-ups.
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Who it's for
People at home in the UK who'd like a patient expert on hand, however confident they are with technology.
How getting help from SmarterBox works
The same three steps whether you need support, a repair or a plan.
Tell us what's going on
Use the contact form, email or phone. Mention the device and what it's doing.
We suggest the next step
The SmarterBox team reviews your message and comes back with the option that fits.
You decide
Choose whether to book support, a repair or a plan.
SmarterBox Limited company details
SmarterBox is run by SmarterBox Limited, a private limited company on the Companies House register, the UK's official list of companies.
You don't have to take our word for it. The public register shows our registered office address, officers and filing history, and anyone can check it free of charge.
- Registered name
- SmarterBox Limited
- Company number
- 16160532
- Company type
- Private limited company
- Incorporated
- 2 January 2025
- Registered in
- England and Wales
- Registered office
- As listed on Companies House (opens in a new tab)
Websites run by SmarterBox Limited
All three are ours. None of them is an independent review or comparison site.
- smarterboxuk.co.ukSupport plans, repairs and how to contact the team.You're here
- smarterboxdiy.co.ukFree step-by-step guides for fixing everyday tech problems yourself.Coming soon
- smarterboxrepairs.co.ukOur repair services and how mail-in repairs work.Coming soon
Got a concern? Talk to us
If something hasn't gone the way you expected, we want to hear about it directly, so we can put it right.
Cancelling a plan
Plans are rolling monthly. Contact us to cancel, and see our membership terms for how it works.
Helping a relative
If you look after someone who has an account with us and you're worried about it, email us with their name and postcode. We'll look into it and reply in writing.
Making a complaint
Email contact@smarterboxuk.co.uk with "Complaint" in the subject line. Tell us what happened and what you'd like us to do.
Questions about SmarterBox Limited
Is SmarterBox Limited a registered company?
Yes. SmarterBox Limited is registered at Companies House under company number 16160532. You can view the public record (opens in a new tab), including the registered office address and filing history.
Is SmarterBox the same as SmarterBox Limited?
Yes. SmarterBox is the name we trade under, and SmarterBox Limited is the registered company that runs it.
Where is SmarterBox based?
We're a UK company and we support customers in the United Kingdom. Our registered office address is shown on our Companies House record.
What can SmarterBox help with?
Everyday technology at home: smartphones (iPhone and Android), tablets, laptops (Mac and Windows), printers, home Wi-Fi and smart TVs. If you're not sure whether we can help, ask us first.
Are SmarterBoxDIY and SmarterBoxRepairs part of SmarterBox?
Yes. Both are run by SmarterBox Limited. SmarterBoxDIY will have free self-help guides, and SmarterBoxRepairs will explain our repair services. Enquiries from either site come to the same SmarterBox team.
How do I cancel a plan or ask about a refund?
Our membership terms and refunds and returns policy explain how plans and refunds work. If anything is unclear, contact us and we'll tell you what applies to you.
From the SmarterBox blog
Plain-English tech advice from SmarterBox Limited, for the problems people ask us about most.
- Phone problemsWhy is my phone battery draining so fast? 8 things to checkBattery dropping faster than it used to? Find what's using the power, check the battery's health, and know when it's time for a new battery.
- Phone careHow to clean your phone and charging port safelyPhones pick up dirt, germs and pocket lint. How to clean the screen, case and charging port without damaging anything.
- Laptops and PCsLow disk space on Windows? How to free up space safelySeeing a low disk space warning? Find what's filling your drive and clear space safely with Windows' own tools, without deleting anything important.
Contact SmarterBox
Questions about SmarterBox Limited, a plan or a repair? Ask us directly.
- Send a messageContact form
- Emailcontact@smarterboxuk.co.uk
- Phone0330 027 3093
- Support hoursMonday to Saturday